Non-Discrimination Policy
GMLI – Refund and Return Timeframes
Refund and return policies are established to provide clear and fair guidelines for participants, students, and purchasers of Global Ministry Leadership Institute programs and resources. Refund requests for eligible programs, events, books, or educational materials must be submitted within the timeframe specified in the applicable program or purchase agreement. Digital resources, downloadable materials, and online courses that have been accessed may not be eligible for refunds unless otherwise stated. After the applicable refund period has expired, refunds or exchanges will generally not be available.
GMLI – Conditions for Eligible Returns
To qualify for a refund or return, requests must comply with the terms of the applicable program, event, publication, or educational resource. Printed books and physical materials must be returned in their original condition, unless damaged upon delivery. Digital resources, downloadable materials, and online courses that have already been accessed or completed are generally not eligible for return or refund. Global Ministry Leadership Institute reserves the right to determine eligibility for all refund and return requests.
GMLI – Non-Returnable Items
Certain items and services are not eligible for return or refund, including downloadable educational materials, digital publications, online courses that have been accessed, completed certification programs, and registration fees for attended conferences or events, except where required by applicable law or otherwise stated in the Institute's Refund Policy.
GMLI – Proof of Purchase Requirement
When requesting a refund or return, proof of purchase, such as a receipt, invoice, registration confirmation, or payment confirmation, is required. Requests should be submitted through the official contact information provided by Global Ministry Leadership Institute to ensure timely processing. The Institute reserves the right to deny requests that cannot be verified or do not meet the requirements of its Refund Policy.
GMLI – Partial Refunds
Partial refunds may be granted in circumstances where only a portion of a program or service has been used, attendance is incomplete, or physical educational materials are returned in a condition that affects their resale. Refund amounts, when approved, will be determined in accordance with the Institute's Refund Policy and the nature of the purchase.
GMLI – Refund Processing
Once a refund request has been received and reviewed, Global Ministry Leadership Institute will notify the requester of the outcome by email or other official communication. If approved, refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider, financial institution, or the nature of the program, event, or purchase.
GMLI – Handling Delayed or Missing Refunds
Once a refund request has been received and reviewed, Global Ministry Leadership Institute will notify the requester of the outcome by email or other official communication. If approved, refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider, financial institution, or the nature of the program, event, or purchase.
GMLI – Sale Items and Refunds
Programs, events, publications, books, or educational resources purchased at promotional or discounted rates may be subject to different refund terms. Unless otherwise stated at the time of purchase, discounted registrations and special offers may not be eligible for refunds. Participants are encouraged to review the applicable terms before completing their purchase.
GMLI – Exchanges for Defective or Damaged Items
Exchanges are generally available only for printed books or physical educational materials that are received damaged or defective. Requests for replacement should be submitted promptly through the official contact information provided by Global Ministry Leadership Institute. Eligible items may be replaced with the same title or an equivalent item, subject to availability.
GMLI – Gift Returns and Refunds
Refunds for gifts, including books, educational resources, or program registrations purchased for another individual, may vary depending on the nature of the purchase and the payment method used. Where applicable, refunds will generally be issued to the original purchaser using the original payment method. Global Ministry Leadership Institute reserves the right to determine eligibility for gift-related refund requests in accordance with its Refund Policy.
GMLI – Return Shipping Costs
Unless otherwise specified, the cost of returning printed books or physical educational materials is the responsibility of the purchaser and is generally non-refundable. For valuable items, GMLI recommends using a trackable shipping service to ensure safe delivery. Understanding these guidelines will help ensure a smooth and efficient return and refund process.
Get Help
​For further assistance with refunds and returns, reaching out to customer service can provide personalized support.